Kaz as a Frontline Triage Agent

When parents reach out to an advocacy organization, they’re often overwhelmed and unsure where to start.

Questions like:

Many of these calls don’t require a lawyer or senior advocate—but staff still have to field them. Over time, this constant volume burns out teams and limits how many urgent, high-stakes cases an organization can take on.

Kaz is built to take on this front-line role.

- Plain-language answers to common process questions (timelines, meeting rights, school obligations).

- Clear next steps so parents know what to do before escalating.

- Smart referrals when it’s time for legal or advocacy expertise.

Think of Kaz as a triage nurse: sorting routine from urgent, calming families, and ensuring the most serious issues get prioritized.

How It Works

- Guest Mode – Parents can get quick answers on a partner’s website without sharing personal information.

- Personal Mode – Families who want ongoing help can create an account, so Kaz saves their history and nudges them when escalation may be needed.

- Escalation Path – If Kaz detects a rights-level issue, it can say:

Benefits for Advocacy Organizations

- Reduced Call Burden – Fewer repetitive “what’s the timeline?” calls.

- Better-Prepared Parents – Families arrive with a clearer understanding of their situation.

- Expanded Reach – The organization’s name appears as a trusted referral inside Kaz, raising visibility.

- Actionable Insights – Anonymized trends (top questions, regions, languages) help guide outreach and support funding requests.

In Plain Language

Kaz doesn’t replace the expertise of advocates. It makes sure parents don’t get lost before they reach them. By handling the repetitive front-line questions and pointing families to the right next step, Kaz frees up staff to focus on what really matters—helping kids who need advocacy the most.

Kaz as a triage agent means fewer bottlenecks, more impact, and parents who feel supported from the very first question.